We want you to be fully satisfied with your purchase. This Refund and Returns Policy explains how to request returns, exchanges, and refunds for eligible orders placed on our Website.
01
Return Window
We accept return requests within 30 calendar days from the delivery date indicated by the carrier.
02
Eligibility
- Items must be in original condition, unused, and in the original packaging with all accessories included.
- Returns must include valid proof of purchase (order number, invoice, or receipt).
- For safety and hygiene, certain consumables or installed components may be non‑returnable.
03
Non‑returnable Items
- Customized or OEM/ODM‑specific products approved by the customer.
- Gift cards or promotional vouchers.
- Items with obvious signs of misuse, damage, or missing parts not caused by shipping.
04
Return & Exchange Process
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Submit a Request: Contact our support with order number, reason, and evidence (photos/videos if applicable).
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Authorization: We will review eligibility and provide return instructions and RMA details.
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Ship Back: Pack items securely and ship with a trackable service. Please do not ship without authorization.
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Inspection: After receipt, we inspect items within 3–5 business days.
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Resolution: Eligible returns are refunded or exchanged as agreed.
05
Refunds
- Approved refunds are issued to the original payment method.
- Processing times vary by payment provider (typically 3–10 business days after approval).
- Shipping fees are generally non‑refundable unless due to our error or a confirmed defect.
06
Return Shipping Costs
For non‑defective returns, the customer is responsible for return shipping and any associated fees (duties, taxes). For confirmed defects or wrong items received, we will provide a prepaid label or reimburse reasonable shipping costs.
07
Damaged or Defective Items
If your item arrives damaged or not working as expected, please contact us within 7 days of delivery with photos/videos. We will provide a replacement, repair, or refund after verification.
08
Exchanges
Exchanges are processed as a return plus a new purchase, unless otherwise confirmed by our support team.
09
Late or Missing Refunds
- Check your bank or payment account again; processing can take time before a refund is posted.
- Contact your card issuer or payment platform. If you still have not received your refund after 10 business days, please contact us.
10
Contact Us
If you need to initiate a return or have questions about our policy, please contact us at:
Hong Kong Office
Room 1801, Easey Comm. Bldg.,
253-261 Hennessy Road,
Wan Chai, Hong Kong
HQ & Manufacturing Base
No. 1, Zhangyang Fuzhu 3rd Street,
Zhangmutou Town, Dongguan City,
Guangdong Province, China
