Customer Service
DANSKER Returns & Refunds Policy
This document outlines the standard procedures, requirements, and conditions regarding product returns, exchanges, and refunds for DANSKER B2B partners and clients. Please read these terms carefully before initiating an RMA request.
Any claims regarding “Dead on Arrival” (DOA) units, quantity discrepancies, or visible shipping damage must be submitted in writing within 7 business days of the delivery date.
Beyond the initial 7-day window, hardware products are covered by our 12-month Limited Warranty for manufacturing defects, effective from the original invoice date.
As a B2B provider, DANSKER only accepts returns for verified manufacturing defects or fulfillment errors. “Change of mind,” buyer’s remorse, or unsold inventory returns are strictly not supported.
Items must be in their original, unopened, and resalable condition, including all original packaging, manuals, accessories, and intact factory seals.
The following categories are strictly excluded from any return or refund:
Products featuring custom branding, unique firmware, or bespoke hardware configurations.
Products with broken warranty stickers, evidence of unauthorized repair, or modified firmware/algorithms.
Unpacked SD cards, batteries, and adhesive mounting accessories.
Contact your Account Manager to request a Return Merchandise Authorization (RMA) number. A detailed defect report and photo/video evidence are mandatory.
Upon approval, DANSKER will issue an RMA number. Returns without this number will be rejected at the Buyer’s expense.
Ship the items to our designated service center within 10 business days of RMA issuance. The RMA number must be clearly marked on the outer shipping carton.
DANSKER will conduct a technical assessment within 5 business days of receipt to confirm the claim.
Approved refunds for B2B transactions are typically issued as Store Credit (Credit Note) to be applied against future orders. This method avoids additional transaction fees and exchange rate fluctuations.
In rare cases where returns of non-defective items are approved as an exception, a 25% restocking fee will be deducted from the total credit or refund amount.
If the Buyer explicitly requests a refund via wire transfer, credit card reversal, or other payment platforms instead of store credit, the following conditions shall apply:
DANSKER covers return freight for units verified as DOA within the first 7 business days.
We follow a “Shared Freight” policy: The Buyer pays to ship the units to DANSKER; DANSKER pays for the return shipping of the repaired/replacement unit.
If the shipping container or pallet arrives with visible damage (e.g., crushed, water-stained, or tampered seals), the Buyer must record the specific condition on the carrier’s Proof of Delivery (POD) or Bill of Lading (BOL) before signing. DANSKER must be notified of such damage within 48 hours of receipt to facilitate insurance claims with the carrier.
For hardware defects not visible from the exterior, DANSKER strongly recommends that the Buyer record a continuous unboxing video for bulk shipments. Any claims for internal damage or functional defects (DOA) must be reported within the 7-business-day inspection window specified in Section 5 and 6.
Comprehensive evidence is mandatory for all claims. This includes:
The Buyer must retain all original shipping containers and packaging materials until the claim investigation is fully resolved. Disposal of packaging before authorization may lead to the rejection of the claim by the insurance provider or DANSKER.
Failure to note damage on the POD or to notify DANSKER within the designated timeframes constitutes a waiver of the right to claim for transit-related damages, and the shipment shall be deemed delivered in good condition.
Exchanges are strictly limited to the same model and SKU as originally purchased. The replacement unit will be dispatched only after the returned defective unit has been received, inspected, and verified by DANSKER’s technical department through the RMA process.
In the event that the original model is discontinued (e.g., legacy dash cam series) or out of stock, DANSKER reserves the right to:
If an exchange for a higher-specification model is agreed upon by both parties, the Buyer shall be responsible for paying the price difference before the replacement is shipped. If the substitute is of lower value, DANSKER will credit the difference to the Buyer’s account.
Due to continuous product R&D, replacement units will feature the latest stable firmware version. DANSKER does not guarantee that the replacement will have the exact same firmware version as the original unit, provided that the core functionalities remain equivalent.
While DANSKER strives for a rapid turnaround, the lead time for shipping replacement units is subject to current inventory levels and production schedules. DANSKER shall not be liable for any losses arising from delays in the exchange process.
International wire transfers and credit updates typically take 10–15 business days to reflect in your financial records.
If you have not received your credit after this period, please contact our Finance Department at:
